Last Updated: March 26, 2026
At Idripp Media, we want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help. You have [30] days from the date of purchase to request a refund or exchange.
To be eligible for a return or refund, please ensure that:
Physical Goods: The item is unused, in the same condition you received it, and in its original packaging.
Digital Goods/Services: You have not downloaded the final asset.
Proof of Purchase: You have the receipt or proof of purchase (order number).
Certain items are ineligible for refunds:
Gift cards.
Downloadable software products that have been "opened" or activated.
Items on "Final Sale" or clearance.
Personalized or custom-made items.
To start a return, please contact us the user portal with your order details.
Step
Action
1. Request
Notify us within [30] days of your purchase.
2. Review
We will notify you of the approval or rejection of your refund within [3] business days.
3. Return
If approved for a physical item, you are responsible for shipping costs (unless the item was defective).
4. Credit
Once received/approved, a credit will automatically be applied to your user account.
If you haven’t received a refund yet:
Check your user account again.
Contact us; it may take 5–10 business days before your refund is officially posted.
If you’ve done all of this and still haven’t received your refund, please contact us.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong item sent or defective product).